Air China online check-in procedures frequently asked questions

Air China online check-in procedures frequently asked questions

Who can use Air China online check-in service?

A: Adult passengers who have purchased electronic tickets for flights actually operated by Air China and codeshare flights with Shenzhen Airlines and Mountain Airlines (and have not changed them). Applications for special passengers (including important passengers, sick and injured passengers, disabled passengers, disabled revolutionary soldiers and police, pregnant women, unaccompanied children, wheelchairs, etc.) are not accepted. If you use a third-party service platform (other than Air China's official channels) to check in, Air China will not be able to guarantee your subsequent services. Since August 1, 2016, the official website of Air China supports children with families as a unit to handle check-in. (That is, when adult passengers check-in, add 1-2 children of the same class and voyage in the way of adding passengers, and handle check-in procedures together. When cancelling check-in, adults can be cancelled above the basis of child passenger cancellation. For the time being, passengers can not be added when connecting tickets are checked in, and children passengers can not handle check-in alone.) Home check-in is limited to actual flights operated by Air China only.

Can online check-in and mobile check-in cancel each other?

A: Yes, online check-in mobile phone check-in has achieved channel communication, support for 10 times, 10 cancellations, remote channel cancellation time limit is 2 hours before the flight departure, including Beijing and Shanghai for 1 hour, if you need to exceed the time limit, please go to the airport counter or call 95583 for consultation.

What seats and cities are available for online check-in?

A: For your safety and the safety of others, the official website of Air China does not support passengers who reserve emergency exit seats to check in. Passengers with special needs are kindly requested to check in at the manual counter of the airport. For the list of international and domestic check-in cities, please refer to Air China's official website > Self-service > Check-in > Online Check-in > List of domestic cities, list of international and regional cities and list of codeshare airline check-in cities.

How to get the itinerary for online boarding procedure?

A: 1, when purchasing tickets, you can ask the sales unit for the itinerary as a reimbursement voucher. 2. Passengers who book tickets on the Air China website can obtain the itinerary at the Air China counter at the departure airport if they need it. 3. The itinerary can only be obtained once.

Can I use the online check-in service for tickets purchased through a travel agency or agent?

A: Adult passengers who purchase electronic tickets with face number CA for actual flights operated by Air China and codeshare flights with Shenzhen Airlines and Mountain Airlines through any channel (and have not changed procedures) can apply.

Can I handle online check-in procedures for domestic connecting flights?

Yes, you can print out your boarding pass for each flight segment.

When can I check in online?

A: For domestic flights, please check in from 48 hours to 1 hour before the flight takes off. For international flights, please check in 36 hours before the flight takes off. It is forbidden to check in and cancel 2 hours before the flight takes off.

Why can't I print my boarding pass?

A: The printing problem may be caused by your browser, network, or printer. If you cannot successfully print your boarding pass, please continue to complete the boarding process and then issue a boarding pass at the designated counter of Air China at the airport of the departure of the flight segment. At present, passengers with domestic flights departing from Beijing can directly choose to print their boarding pass on the airport self-service kiosk when they check in online.

What if I lost my boarding pass?

A: With valid documents, the boarding pass can be reissued at the designated counter of Air China at the airport of departure.

What kind of paper should I use to print my boarding pass when I check in online?

A: Just print your boarding pass on regular A4 paper. (A laser printer is recommended).

Why does the gate on the boarding pass say "pending"?

A: Due to the early online check-in time, the gate has not been assigned, please check the departure time and gate information of your flight through various flight dynamic display boards (screens) after you arrive at the airport or consult the staff. (Unassigned gate information does not affect your security clearance)

Which cities do Air China support online check-in?

A: For details, see Air China official website - Self-service - Check-in - Online check-in - Domestic and international cities list. http://www.airchina.com.cn/cn/service/check-in/domestic_cities_c3.shtml

Can I use online check-in service for group booking?

A: Yes, but it can only be handled one passenger at a time.

Do you support simultaneous processing for multiple people?

A: Yes, please select the way to add passengers to check in (only for passengers with the same flight and cabin ticket)

Can I change my seat after checking in online?

A: Yes, please log in to the official website of Air China again, cancel the original check-in, go through the check-in procedure again, and select the seat. Please note: When you click "Cancel check-in", the previous boarding voucher information will be invalid; Cannot be used again. The same leg can only be repeated three times

Can I check in without a printer?

A: Yes, please go to the airport counter or self-service check-in equipment with a valid ID and issue a boarding pass.

How do I check in my luggage after checking in online?

A: Please go to the airport check-in counter with valid documents for baggage transfer.

Time limit for reissuing boarding passes?

A: Reapply boarding pass before the flight takes off: Please log on the website no later than 1 hour before the flight takes off. Reissue boarding pass after flight departure: Please log in the website 2 (excluding) to 60 days after flight departure to reissue boarding pass; It does not support the boarding pass reissue function more than 60 days after the flight takes off. In order to protect the privacy of passengers, Air China only provides the function of replenishing boarding passes for actual flights.